Telecom NOC Best practices for future-proof operations (2023)

Originally published: August 11, 2022 Updated: January 23, 2023 8 minutes To read digital transformation Infrastructure and operation

Traditionally, telecommunications have seen the Network Operations Center (NOC) as a support function primarily responsible for network performance in all matters - monitoring, troubleshooting, uptime management and network security (to some extent). However, the role of the telecom NOC is becoming more important as the business landscape evolves.

Large scale5G deployments,V2X connection,and multiplicationIoT use casesin various industries have already initiated a significant transformation of NOC solutions. Future plans to deploy 6G, connected road infrastructure and quantum computing among other new technologies will further transform the NOC's role in telecommunications from supporting to enabling.

At the same time,"improving the quality of customer service"I"revenue generation"rank astwo main goalsbehind the planned network upgrades that global telecommunications companies plan to implement in the short term. To achieve these goals, managers want to add new network providers to their ecosystem.

Products that are highly likely to be purchased if new network providers are involved

A larger supplier portfolio and more complex network architectures can undeniably improve CX and generate new revenue streams. But from the technological side, such decisions make NOCmonitoring more complex.

To balance benefits and risks, telcos must adapt current best practices for NOC management.

Telecom NOC as a strategic business function

To meet consumer demands, telecommunications needed to align its network capabilities to unmatched benchmarks: rapid delivery of additional bandwidth, minimal latency, and 24/7 global consistency across applications, locations, and architectures.

The above options help improve the customer experience (directly and indirectly). But they significantly change the NOC monitoring process. After all, you can't improve service delivery and governance if you can't see the problems. However, low visibility remains a nuance.

Currently, there are many NOC monitoring tools

(Video) Motorola Solutions Network Operations Center (NOC) Overview

  • Older rule-based systemswithout dynamic automation or self-healing capabilities. Exceptions (multiplied by frequency) must be handled manually - as do the increasing number of basic customer inquiries and support requests.
  • No real-time analytics- This delays the response to network performance issues and makes it more difficult for the NOC to proactively resolve issues before they impact service levels.
  • Fragmented, meaning they don't integrate well with other business systems, further limiting network visibility. In addition, most of them focus only on network-related metrics and fail to reconcile them with broader business goals such as customer experience and revenue.

In addition, the architecture of telecommunications networks has become more complex due to:

  • Larger data processing volumes and variable data types
  • Mediation of applications in the form of data exchange and/or data consuming applications/devices
  • Intensive use of cloud services by telecommunications customers
  • Progressive virtualization activities such as NFV and SDN

To effectively monitor and improve this asset conundrum, you need more than just better NOC tools – you need better processes and organizational structures.

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Telecom NOC Best Practices for Better Service Monitoring and Management

Typical network manager seems70 %of your working day for problem solving - preventing, responding to and extinguishing fires in the event of ongoing disruptions. Only 30% of their time is spent on business-related activities, such as increasing revenue or helping to implement new service offerings.

This is in stark contrast to its own telecom priorities - CX improvements and profit generation. The discrepancies are due to the NOC's existing operational structure not fully meeting the new business objectives.

To solve this problem, the telcos will have to make changes at the operational, technological and human level. We formalized them as Telecom NOC's five best practices:

  • Make your network more visible
  • Apply NetOps processes for better performance
  • Implement intelligent automation to monitor your network
  • Integrate the NOC more deeply into your business landscape
  • Cultivate versatile NOC experts instead of narrowly focused domain specialists.

1. Provide better network visibility

The Telecom NOC is now responsible for the complex network architecture, including:

  • Traditional networks (telecommunications, broadcasting, etc.)
  • Software Defined Networking (SDN)
  • Network Functions Virtualization (NFV)

Legacy and off-the-shelf NOC monitoring software often provides limited visibility into such hybrid environments. This leaves telecommunications vulnerable to sudden outages at any of the "under-monitored" nodes, which in turn may have a limited impact on customer experience or overall network availability.

To improve network monitoring in complex environments, Broadcom, a leading supplier of network equipment, recommendsFITPAL frames(skrót od Fault, Inventory, Topology, Performance, Application i Logs).

FITPAL is the convergence of all data streams necessary for advanced visibility and healthy operations across traditional and software-defined networks.

This configuration requires the establishment of a continuous NOC monitoring process where network tools continuously discover, map and consolidate data from all elements of the network. Then deliver all the information in a converged stream of monitoring, topology and log data.

The best NOC solutions also come with robust automation and predictive capabilities. They enable telcos to implement touch-free management of core issues, network self-healing scenarios and digital self-service tools for customers.Predictive analytics, in turn, can be configured to predict customer impact and service disruption levels for any network and enable the NOC team to take preventative action.

2. Apply NetOps processes for better performance

NetOps is an operational and technological framework that adaptscore DevOps principlescontinuous integration and continuous delivery (CI/CD) and progressive automation of network management.

(Video) Telco OSS Automation: Tackling the Challenges of Zero-touch Network Design & Optimization - COMARCH

The introduction of NetOps presupposes a broad spectrum of transformation of processes, people and technology. Ultimate goal: Gradually eliminate redundant, low-value manual processes and establish proactive, data-driven and predictive network management and monitoring processes.

NOC transformationsinitiativer

From the technology side, NetOps includes the following tools:

  • Touchless Provisioning (ZTP) orchestration platforms for automatic network and device configuration.
  • Infrastructure-as-code (IaaS) tools for storing network configurations in source control and deploying them using developer APIs.
  • Network Functions Virtualization (NFV) to implement some network node functions in virtual machines instead of local hardware.
  • Automated network configuration management tools to reduce costs, complexity and errors.

Combined with lean processes, these technologies create a better NOC setup, where many manual tasks are automated, simple problems are solved automatically, and new implementations happen at high speed with minimal error rates.

In addition, NetOps enables telecommunications to provide more profitable services such as "private networks" and "network sharing".

Telecom NOC Best practices for future-proof operations (3)

About 20% of companies believe they need location-based coverage (private networks). Although this is a marginal market share, it represents a large number of individual businesses and a high revenue opportunity - especially since over 80% of those who need this coverage say they are willing to pay.

GSMA 2021 global mobile trends
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3. Implement smart automation for network monitoring

Full transparency combined with better data collection practices is the basis for proactive and predictive network monitoring – and then intelligent automation. In fact, it is a technology vector that leading telecommunications companies are actively pursuing. According to2021 Anode survey:

  • 67% of respondents have already implemented AI for network monitoring (at least to some extent)
  • 53% said the main reason for implementing AI-based network monitoring and problem detection was to improve service quality
  • 49% expect the "predictive impairment detection" feature to provide the greatest cost savings to their organizations.

Other commonintelligent automationtelecommunications use cases include automatic fault isolation, anomaly detection and correlation of events with the prediction of future faults. In addition to improving network availability, these use cases can also significantly increase the productivity of NOC telecom workers.

But the wrinkle is like thisAutomation systems based on ML/AIare difficult to establish. Integration with existing NOC management tools and other systems was cited as the biggest barrier to adopting AI-based network monitoring by 42% of respondents to the same survey.

In fact, intelligent network monitoring systems presuppose the development of a three-layer architecture with layers of data operationalization, analysis and visualization. Each of them also contains separate subsystems.

Example of architecture of a network monitoring system based on artificial intelligence

However, the initial set-up complexity is largely offset by the later operational benefits. Smart network monitoring can improve the speed of detecting network problemsby 80% and reduce incident costs by up to 70%.

4. Integrate the NOC more deeply into the business environment

NOC in telecommunications has become a function that "enables" new service models and operational transformations. As such, it can no longer exist in isolation from the wider business context and other operating entities.

NOC teams can provide other business units with comprehensive data that goes beyond basic network metrics such as "traffic statistics", "average downtime" or "delay between selected endpoints".

Converged network data can also inform your business

  • New security threats
  • Overlooked vulnerabilities
  • Customer satisfaction indicators
  • Response time to common problems

All of this data can be used to improve service offerings, customer service practices, and company security.

The integration of NOC and SOC operations may be particularly promising for telecommunications. At the lowest level, SOC and NOC analysts already have similar responsibilities – they monitor incidents, analyze incidents, perform triage and handle escalation. The telecom NOC and SOC toolkits are also similar. However, both teams often investigate the same issues from different angles, which often proves redundant and increases the mean time to repair (MTTR).

(Video) Common and Best Practices for Security Operations Centers

By combining NOC with SOC, telecommunications can achieve:

  • Better insight into the entire monitored infrastructure
  • Greater scope of cyber security
  • Faster response time to various incidents
  • Lower total cost of ownership for both units
  • Improved level of customer service
Telecom NOC Best practices for future-proof operations (5)


Read more about the reasons for integrating NOC and SOC in telecommunications.

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5. Cultivate comprehensive NOC experts instead of narrowly focused domain specialists

More applications and more complex network architectures require NOC specialists to develop new skills and work comfortably in multi-functional environments.

At the same time, automation and predictive technologies are freeing downstream NOC analysts from mundane tasks – raising the question of their redeployment to more complex, service-oriented tasks.

Benefits of nurturing versatile NOC specialists:

  • Comprehensive delivery of services within several products that results in a higher degree of customer satisfaction.
  • Tier 1 staff can manage NOC/SOC tasks and processes to reduce troubleshooting time and minimize unplanned downtime.
  • Hands-on support for wider digital transformation initiatives such as network sharing or creating a private network in collaboration with other entities.
  • Overall higher employee productivity as more people are available to handle cross-service issues (reducing escalation requests and processing delays).

In light of the current technology talent crisis, hiring more experienced NOC experts can prove challenging. While64% of IT directorsadmit that insufficient skills are one of the main barriers to the adoption of new technologies.

There are two ways to solve this problem:

  • Internal changes in the team– upskill existing NOC employees and cultivate a knowledge-oriented team that works closely with other units and borrows best practices from them.
  • NOC's external consultancyto help your organization improve overall NOC maturity as well as specific NOC monitoring services by improving processes and adopting new technologies. In this case, you can choose an "advisory" scenario, where you will receive a roadmap for necessary improvements, or an "as a service" model, which also includes the provision of demand-based NOC services.

In any case, your ultimate goal should be to get a holistic view of the NOC landscape (and its secondary role within other functions - service management, security, expanding the service portfolio) to provide a comprehensive customer experience.

To summarize

Data proliferation and increasing bandwidth consumption have pushed network upgrades higher on the telecommunications agenda. The NOC was forced to "catch up" - and most teams are lagging behind operational and technological changes.

As the business environment continues to change, telecoms must rethink the role of the NOC and take tangible steps to define the function around new strategic goals – faster service delivery, better customer service and innovative technology changes to enable revenue generation. This is no small task, but one that can provide a significant return on investment if done right.

(Video) NOC NOC: come in and look around Ericsson’s virtual Network Operations Centre

NOC Transformations for telecommunications companies

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What is NOC in telecommunication? ›

A network operations center (NOC) is a centralized location where computer, telecommunications or satellite networks systems are monitored and managed 24-7. It is the first line of defense against network disruptions and failures.

What are the responsibilities of a NOC? ›

NOC engineers and technicians are responsible for monitoring infrastructure health, security, and capacity in a client's environment. They make decisions and adjustments to ensure optimal network performance and organizational productivity.

How do you manage NOC? ›

Network Operations Center Best Practices:
  1. Implement a Tiered Organization/Workflow.
  2. Track Meaningful Operational Metrics.
  3. Develop a Strategy for Hiring, Training, and Retaining Top Talent.
  4. Implement a Standardized Framework for Process Management.
  5. Develop and Maintain a Business Continuity Plan.
Jul 27, 2022

What are examples of a NOC? ›

NOC Format for Leaving a Job

This is to certify that Mr/Ms/Mrs. _______________________ has been relieved of his duties and responsibilities as a ______________________ at ____________________________ on his request. We are grateful for their services and wish him luck in his future endeavours.

What is the difference between NOC and SOC telecom? ›

SOC: What's the Difference? A Network Operations Center (NOC) maintains optimal network performance, while a Security Operations Center (SOC) identifies, investigates, and resolves threats and cyber attacks. Both safeguard an organization's assets and provide complementary coverage.

What are the skills of NOC? ›

NOC Engineers resolve any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring. The skills required for a NOC, or Network Operations Center include network support, network administration and management, switching and routing, along with Linux.

What does NOC mean requirements? ›

We use the 2021 National Occupational Classification (NOC) system to identify and categorize jobs (occupations) based on the training, education, experience and responsibilities (TEER) they require.

What is the goal of NOC manager? ›

The main aim of the NOC Manager is coordination to ensure that the networking system runs efficiently without interruption. They manage the business process in the organization. The success of a NOC manager depends on their knowledge of the industry and their level of experience in the field.

What is NOC monitoring tools? ›

NOC monitoring with OpManager

Monitor network performance in real-time - OpManager, with its NOC network monitoring functionality, enables IT admins to instantly report on device performance in real-time without having to use another tool to remotely access the problem device.

What are NOC standardized outcomes? ›

NOC provides a standardized classification system of patient outcomes for evaluating the effects of nursing interventions. Description. NOC outcomes are grouped hierarchically into 34 classes within seven domains. The seven domains are: Functional Health.

Is a NOC a data center? ›

A data center is responsible for keeping server equipment and providing a physical space for data to be stored and distributed. A NOC is there to oversee the entire operation and make sure the data center runs effectively and doesn't run into any technical glitches.

How do you write a simple NOC? ›

A simple NOC contains the following elements:
  1. Date of writing the letter.
  2. Address of the Visa Application Center.
  3. Name of employee/student.
  4. Name of supervisor/academic adviser.
  5. Address and contact information of supervisor/academic adviser.
  6. Paragraph stating that the company or university has no objections to the travel.

Should NOC and SoC be combined? ›

Organizations seeking to secure their networks should have both a NOC and a SOC in order to get the best out of their network. Improved collaboration between NOC and SOC can only improve the efficiency with which they respond during crises.

What is the NOC code for telecom operations manager? ›

Telecommunication carriers managers – NOC : 0131.

Which is better NOC or SoC? ›

Which is best: NOC or SOC? We can tell you that neither is better than the other. Whether you need one or both depends on your organization's needs NOC monitors and manages your network infrastructure and keeps things running smoothly while SOC is necessary for security monitoring and incident response.

How do I prepare for a NOC interview? ›

Interview Questions for NOC Engineers:
  1. What inspired you to become a NOC engineer? ...
  2. What networking and hardware systems are you most familiar with? ...
  3. What automated systems should be implemented to diagnose network errors? ...
  4. How would you deal with a major network failure across multiple IT systems?

Is NOC a good career? ›

Working in the NOC can be a great career for those who prefer technology in small groups to large teams and soft skills.

What is your NOC skill level? ›

The NOC Skill Level identifies the occupations by the amount and type of education and training that is generally required.

Is NOC code important? ›

Knowing the right NOC Code:

It is crucial to be sure about the NOC code which you are choosing, and you must have supporting documents to prove your job duties. Each NOC code has a specific employment title having a lead statement along with the specifications of job duties and work responsibilities.

What is NOC skill type 0 A or B? ›

Skill Level O (Management Jobs) Skill Level A (Professional Jobs that usually require a University Degree) Skill Level B (Technical Jobs and skilled trade jobs that usually require a College Diploma) Skill level C (Intermediate Jobs that usually require High School Education or specific job training).

What is a NOC 6221 skill level? ›

For example, NOC 6221 – Technical Sales Specialist (Wholesale Trade) includes occupations such as “electronic sales representative” and “farm machinery salesperson.” These are considered High-Skilled.

What is the salary of a NOC engineer? ›

Average starting Salary for NOC Engineer in India is around ₹1.8 Lakhs per year (₹15.0k per month). 1 year of minimum experience is required to be a NOC Engineer. What is the highest salary for a NOC Engineer in India? Highest salary that a NOC Engineer can earn is ₹6.6 Lakhs per year (₹55.0k per month).

What is NOC vs service desk? ›

Quick summary: The difference between a NOC and a help desk is that help desks simply assist in managing end-user help requests, while NOC's do this and also proactively monitor your network to identify and resolve issues. For more information on each option and tips on which one to choose, keep reading!

How frequently is NOC updated? ›

Employment and Social Development Canada (ESDC) and Statistics Canada work collaboratively to complete National Occupational Classification (NOC) updates and revisions. Historically, the departments undertook content updates every five years and structural revisions every ten years.

What is the measurement scale for NOC? ›

Each indicator is measured on a scale of one to five, with one equaling "no knowledge" and five equaling "extensive knowledge." NOC can be used to design educational programs as well as evaluate the quality and effectiveness of the education.

What are the 7 types of health related domains in NOC? ›

The seven domains are: Functional Health, Physiologic Health, Psychosocial Health, Health Knowledge & Behavior, Perceived Health, Family Health, and Community Health.

What is NOC for telecommunication engineer? ›

72205 – Telecommunications equipment installation and cable television service technicians.

What does NOC mean in fiber optic? ›

FiberRing provides its customers with information on the status of FiberRing's network through its Network Operations Center (NOC). It is here that questions about the network are answered and faults or problems with the network are solved.

What is the NOC code for telecommunication engineer? ›

2147.2 – Network system and data communication engineers.

What is the NOC code for fiber optic technician? ›

Job requirements Fibre Optics Technician in Canada

Find out what you typically need to work as a fibre optics technician in Canada. These requirements are applicable to all Electrical and electronics engineering technologists and technicians (NOC 22310).

What are the three types of fiber optic connections? ›

Types of Fiber Optic Connector

In the USA for networking and audio/video, the three most popular styles are LC, SC, and ST. LC and SC tend to be the most commonly used styles. Today, ST connectors are seeing more limited usage.

Is fiber optic certification worth it? ›

In almost all cases, certification by the Electronics Technicians Association (ETA) is a substantial advantage for those pursuing careers in fiber optics. The benefits of attaining certification are nearly as varied as the potential career paths in the field, and include: Being recognized as the best.

What should a NOC engineer know? ›

NOC Engineers resolve any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring. The skills required for a NOC, or Network Operations Center include network support, network administration and management, switching and routing, along with Linux.

What is the NOC code for technical operator? ›

9411 – Machine operators, mineral and metal processing.

What is the difference between NOC technician and NOC engineer? ›

A NOC engineer – also known as a NOC Analyst or NOC Technician – is responsible for the overall performance and maintenance of NOCs. They operate, monitor and troubleshoot computer network systems and provide engineering support for issues connected with the network infrastructure.

Is a NOC the same as a data center? ›

A data center is responsible for keeping server equipment and providing a physical space for data to be stored and distributed. A NOC is there to oversee the entire operation and make sure the data center runs effectively and doesn't run into any technical glitches.

Is service desk stressful? ›

Life at your service desk can be hectic – your employees are always busy putting out fires, and service desk stress is real. But with a few improvements, you can make your service desk employees happier while adding more value to your organization – all at the same time!


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